Refund and Returns Policy

Effective as of 2023/06/01

At JG Nutritions, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we will gladly accept returns or provide a refund within 5 days of the original purchase date. Please read this Refund and Returns Policy carefully before making a purchase from our website located at www.jgnutritions.lk (the “Site”).

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact us at contact@jgnutritions.lk with your order number and reason for return. Once your return is approved, we will provide you with a return shipping label.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable and we may deduct a restocking fee from your refund.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at contact@jgnutritions.lk within 2 days of receiving your order. We will provide you with a return shipping label and replace your item at no additional cost.

Exchanges

We currently do not offer exchanges. If you would like to exchange an item, please initiate a return and place a new order for the desired item.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at contact@jgnutritions.lk.